Shipping and Returns

Shipping Costs

Shipping and handling rates are calculated on the weight and size of your product, which means you will always pay the lowest possible rate within Australia.

  • Flat items including bibs and/or burp cloths – sent via priority letter post (from $5.00)
  • Bulky items including swaddles and larger orders – sent via tracked parcel post ($9.00)
  • Express post is also available for $12.50

**Our postage is capped at $9.00 for tracked parcel post within Australia, excluding Wholesale orders.

See International Shipping for further shipping rates.

Order Processing Time

Our current turnaround time is currently 1-3 weeks.  Please see individual product descriptions for a more accurate time frame. All items are handmade here in Melbourne.  If we can get them made and out to you sooner we will!

Please note that this does not include postage time.  Postage times vary from state to state and for international orders.  If you need your items quickly please contact us prior to checking out so we can help meet your needs.

Selecting the Express Post option at checkout does not automatically guarantee a faster turnaround time, just a faster shipping time.  If you would like your order expedited, please let us know and we will do our best to accommodate your time frame.

Parcel Tracking

Items sent via priority letter post will NOT include tracking.  You may request an upgrade if you require tracking.

Items sent via pre-paid satchel will be tracked and you will be provided with a tracking number so you can follow your parcel.

International Shipping

We ship using Australia Post Air Mail.  International shipping rates are calculated at checkout.  We offer a number of options, depending where you live.  All prices are based on a package weighing up to 500g.  Parcels over this weight will incur additional postage costs, and you will be notified if this is the case.

  • Standard shipping includes tracking for your parcel and is the fastest option offered. (If you would like express post, please contact us for a quote)
  • Economy shipping does not include tracking and may take longer to arrive.
  • Letter post includes flat items only with a weight up to 250g.  It is best to check if this option is best for you prior to checking out.  As a guide, a maximum of 4 bibs will fit for this option.

Any customs/import charges are the responsibility of the purchaser, not Grubbee.

Returns Policy & Money Back Guarantee

We offer a 7 day money back guarantee on all our bibs and burp cloths.  If you are not satisfied with the finish of your products, please contact us within 7 days of receipt of your order to arrange a refund.  All items must be returned unused and unwashed, in their original packaging within 14 days of receipt, and shipped at the buyer’s expense.  Refunds are not available if you simply change your mind.

Please note that I am unable to offer a refund on custom orders, including fitted sheets.  All sizing and descriptions are listed for each item, so please read these carefully before making your selection.  However, if you are unhappy with your order please get in touch so I can assist you.

Please be aware that colours may vary from screen to screen.  Every effort is made to depict the colours of the products as accurately as possible.

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